Crucial Role Without One Communicationâ€Free Samples for Students

Question: Discuss About The Crucial Role Without One Communication? Answer: Introduction In our day to day work Communication plays a very crucial role without communication one cannot be able to tell his/her opinions to others. The definition of communication can be like this A process by which information is exchanged between individuals through a common system of symbols, signs, behaviors (webster, 2000). We cant just ignore the importance of communication. I personally believes that because of miscommunications every person has somewhere in there life has suffered from a loss weather small or big. Analysis Here we will study about Communication in detail . communication has different types and modals. Which we will study here. first of all I would here describe an incidence that happened to me and made me realised the importance of good communication.(Situation 1) (Psychological Barrier) I was working as CCE at a local phone care company , the client called at the hotline and it was me to whom his call was forwarded , he was very harsh with his words as he was not getting the expected services and benefits at the end of the call I told him that I will personally make sure that he gets his services on time and suddenly the call got disconnected , this further poked him as he thought I did it on purpose , so he lodged a complaint againt me to my senior. Here who was at fault ? it was neither me nor that angry customer it was because of the miscommunication and barriers between our communication that led him to take that step. There were no feedbacks from him , if he understood what I was trying to say or not. (Klimova, 2012). Communication models Communication or Miscommunication is not new to anyone, there are various models of communication namely : Shanon and Weaver model of communication , David Berlo, Schramm etc (Kutz K. , 2012). In this project we will discuss Shanon and Weaver model of business : The first ever communication model was prepared by (Shanon elwood, models of communication, 2012) in their model they included three major parts , which were : Sender , Channel and a Reciever. In this model the inventor described how the model of communication works. It starts with the sender and go through a channel to its end user i.e the reciever(Rani, 2016). In their model of communication Shanon and Weaver also described about a sound that the sender and the reciever hears and disturbs their communication they has named this static sound as noise. This model of communication gives a results in terms of feedback that his message is conveyed properly and if the reciever agrees or disagree to his thoughts (Rani U. , 2016).. This feedback lessens or totally eliminates the chances (problems like mentioned in the above paragraph Situation 1.A) of misunderstanding each other. If in (Situation 1.A) customer and the CCE had a chance for their feedbacks they could have made their communi cations successful. One can understand this model with the help of the following daigrams so it easily understandable by seeing the diagram , we know that shanon and weavers communication model worked starting from information to be conveyed then a transmitter to encode that information into the signals which is followed by selecting the channel the information will be conveyed via this channel, after receiving the message the receiver will decode that message and as soon as he reads or hears the message he will send his feedback to the sender in order to confirm his (receiver) thoughts on it (Nancy, 2000). This feedback plays an important role as it will eliminates the chances of any misunderstanding between the sender and the receiver. As communication models are present, likewise there are many barriers to effective communication .These barriers effects the communication in a negative manner (Hogan, 2006). Few of these barriers which were given by (Henry .K, 2000) are mentioned below : Physiological Barrier ( Speech disorders , Memory ) Syntactical Barrier ( Denotative , Connotative ) Organizational Barrier( Complexed Structure , Rules Policies ) Cultural Barrier (Languages ) Psychological Barrier ( Emotions , viewpoints ) In situation 1.A the mentioned situation falls under the psychological barrier because the customer who was talking to CCE was really angry , he failed to control his emotions , which ultimately resulted in poor communication. Strategies to overcome barriers As there are so many barriers to an effective communication, there are strategies too, to overcome these barriers. The information sent by the sender should have a clear point of view and a sound idea about what he is wants to transmit to his audience. Secondly the language used to transmit the information should be very easy to understand, it should not be so difficult that the receiver gets confused that what the senders wants to convey through his message. Another strategy could be a good listener the sender and the receiver must be good listeners in order to make the communication successful and fruitful, this strategy was given by (Henry .K, 2000). Last but not the least a proper feedback should be taken in order to complete and make the communication successful, a feedback helps a lot, it tells the sender about the quality of his message conveyed, so that if anything lacks from his end, he will take care of it for the next time.(kaneru, 2008) Conclusion By observing all the facts and the material studied, a detailed conclusion is written here, in order for having a successful barrier free communication , a sender must follow a proper structure that starts from the very first moment when he thinks of an idea to be shared with others. From here onwards he has to properly go through a systematic approach as shown in the diagram 1.A. There are number of barriers in the process of communication but each and every barrier can be tackled or can be eliminated completely by following the strategies given (elwood, 2012)or (Henry .K, 2000). References Henry .K, R. (2000). Barriers to effective communication. Hogan, K. (2006). Eight Barriers to Communication and how to Overcome Them. New York: Springer. Kaneru. (2008). Professional Communication - Page 22. London. Klimova, B. (2012). Barriers to communication. Procedia - Social and Behavioral Sciences , 207-211. Kutz, K. (2012). Barriers to Cross Cultural Communication. New York. Nancy, F. (2000, June). Barriers to Every Day Communication. Retrieved August 8, 2017, from mediate.com: https://www.mediate.com/articles/foster.cfm Rani, U. (2016). COMMUNICATION BARRIERS. National conference on communication skills . Shanon, W. w., elwood, c. (2012). models of communication. webster, m. (2000). dictionary 1823. In m. webster. MW.